Fix payment issues, such as declined or incomplete transactions

If you lot have problems paying for Google products, you might need to ready a trouble with your payments contour.

Find the effect you're experiencing beneath:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to united states of america, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Effort using the all-time interface for your calculating device:
    • If you're using a desktop estimator, effort the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the product's mobile app (if an app is available).
  • If you lot're using invitee checkout when the error occurred:
    • Effort signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to endeavour the transaction again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is up to date. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Delight use another form of payment."

Notation: These steps too utilise if you see the error message "Your payment didn't become through. Please try a different payment method or try again later."

Try the following:

  1. Check to see if your payment method is upward to engagement. If it isn't, update it in the Payments center, then attempt your purchase again.
  2. Make sure you have plenty coin in your business relationship for the purchase.
  3. If you're withal having bug, contact your depository financial institution to encounter if there's a trouble with your account.
  4. Attempt making the buy again with a different payment method.

"Your payment was declined due to an effect with your account"

If you meet this message, information technology might exist considering:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more information to protect your account against fraud.
  • Nosotros demand a niggling more information to comply with Eu constabulary (European customers only).

To fix the issue, endeavor the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments centre.
    1. Y'all might demand to verify your identity before you lot can buy anything through your Google Account.
  3. Make sure your proper name, accost, and payment information are upwardly to engagement.

"Unable to process payment: Low carte balance"

You might non have enough funds in your account to make the payment. Check your account rest or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Within 2 days, y'all'll notice a temporary accuse on your bill of fare statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you endeavour to verify the payment method again:

  1. Ostend which menu you desire to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Expect up to 2 days.
    • If more than two days: Check your carte statement. You should find a temporary charge from Google called "GOOGLE Examination," with an eight-digit code.

Carte du jour is grayed out & says "card is ineligible"

You tin't apply this bill of fare for this purchase. Attempt to make the purchase again with a different card.

If the card yous desire to use isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Learn more than virtually what to do if you temporarily or permanently closed your payments profile.

If you're nevertheless having trouble, contact back up.

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